RETURN & EXCHANGE POLICY
Return & Exchange Policy
At Lumigrace, your satisfaction matters. We accept returns and exchanges under the following terms:
Eligibility:
- Returns: Accepted for damaged, defective, or incorrect items only.
- Exchanges: Allowed for size or color-related issues.
Conditions:
- Items must be unused, unwashed, and in original packaging with tags intact.
- Requests must be initiated within 14 days of receiving the product.
Process:
- Email us at Lumigrace444@gmail.com or WhatsApp us at 0300 4444431 to begin the return/exchange process.
- Provide your order number and a brief explanation of the issue.
Shipping Costs:
- For Damaged/Defective Items: Return shipping costs are covered by Lumigrace.
- For Size/Color Exchanges: Customers bear the return shipping cost.
Refunds:
Refunds are issued as store credit or to the original payment method, as per the customer’s preference.
Get in touch
Lumigrace International LTD
Q-One Garment Store, located opposite the Wapda office, near Khara Chowk, Lahore Road, Pakistan, Raiwind.
info@lumigraceinternational.com
09:00 am – 05:00 pm
Newsletter Signup
Subscribe to our newsletter