All the orders will be delivered within 3 to 5 working days

RETURN & EXCHANGE POLICY

Return & Exchange Policy

At Lumigrace, your satisfaction matters. We accept returns and exchanges under the following terms:

Eligibility:
  • Returns: Accepted for damaged, defective, or incorrect items only.
  • Exchanges: Allowed for size or color-related issues.
Conditions:
  • Items must be unused, unwashed, and in original packaging with tags intact.
  • Requests must be initiated within 14 days of receiving the product.
Process:
  1. Email us at Lumigrace444@gmail.com or WhatsApp us at 0300 4444431 to begin the return/exchange process.
  2. Provide your order number and a brief explanation of the issue.
Shipping Costs:
  • For Damaged/Defective Items: Return shipping costs are covered by Lumigrace.
  • For Size/Color Exchanges: Customers bear the return shipping cost.
Refunds:

Refunds are issued as store credit or to the original payment method, as per the customer’s preference.

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